CRITICAL SUCCESS FACTORS OF TQM IMPLEMENTATION: A CASE STUDY OF THE CANADIAN SOLAR MANUFACTURING (THAILAND) CO., LTD.

Abstract

Total quality management has gained widespread acceptance and has been successfully adopted in a variety of modern businesses. Enterprises that apply complete quality management may maintain a competitive advantage in both local and international markets by producing high-quality products that suit the expectations of customers. How to implement total quality management quickly and effectively has become a key issue in all kinds of company.

Any enterprise manager needs to know what key factors and methods they must consider in order to successfully implement TQM in their company. Therefore, this independent research paper through the perception that CSI's implementation of TQM's methods and experience to get the key factors and methods to achieve the successful implementation of TQM for reference.

The study shows that there are eight factors influencing the success of TQM on CSI including Top management attention and leadership, establish an effective quality system, training and education, continuous improvement, teamwork, communication, customer focus, reward. This study suggests that for management who implement TQM in their organization should refer to the successful enterprise model and combine self-strategy and system to implement total quality management suitable for self-culture. Through investigating each TQM success factor and utilizing the findings of this study to create an optimization model to discover the element that has the least cost impact on TQM deployment. Pay attention to the factors that have the potential to help businesses grow and strengthen them with enough resources to help them create total quality management and get a competitive edge.

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